TWC Online Terms & Conditions – Platform Usage Terms for Malaysia's Betting & Casino

1Definitions & Interpretation

In this Terms & Conditions document, the following words and expressions carry the meanings defined below unless the context requires otherwise:

• "twc online" or "Platform" refers to the website, mobile app, and all services provided under the TWC Online brand at https://twconline.best.
• "User" or "You" refers to any individual who registers an account or uses any twc online service.
• "Account" refers to a registered user account opened through the official registration process at twc online.
• "Balance" refers to the total funds available in your twc online account, including deposited cash and any bonus credits that have been applied.
• "Bonus" refers to any credit, bonus funds, free spins, or other incentives granted by twc online to users in accordance with the applicable promotional terms.
• "Wagering Requirement" refers to the cumulative wagering amount a user must reach before the bonus balance becomes eligible for withdrawal as cash from their twc online account.
• "Bet" refers to any act of placing money on casino games, slots, blackjack, baccarat, Sports Betting, or any other game available on twc online.

2User Eligibility

Platform usage twc online is restricted to individuals who meet all of the following eligibility criteria. By using this platform, you represent and warrant that you satisfy all of the conditions below:

• You are at least 18 years of age at the time of registration and throughout your use of the twc online platform.
• You are a legal resident or citizen of Malaysia and are accessing the platform from within Malaysia.
• You are not subject to any prohibition imposed by a Malaysian court or authority that would prevent you from participating in betting activities.
• You register and use your twc online account solely on your own behalf, and not at the direction of or on behalf of any other person.
• All information you provide during registration is true, accurate, current, and complete to the best of your knowledge.

3Account Registration

To make full use of the services at twc online, you are required to register a valid user account. The registration process and account usage are subject to the following rules:

• Each individual is only permitted to hold one (1) active account at twc online at any one time. Registering multiple accounts is strictly prohibited.
• You are solely responsible for keeping your twc online account password confidential. Do not share your login credentials with anyone.
• All activity that occurs within your twc online account is your sole responsibility, whether carried out by you or by any other party you have or have not authorised.
• You must notify the twc online support team immediately if you suspect your account has been accessed without authorisation by another party.
• A twc online account is personal and may not be transferred, sold, rented, or given to any other party under any circumstances.

Registering multiple accounts, whether using the same real name, different phone numbers, or false information, will result in the closure of all associated accounts and the freezing of all balances without any compensation or prior notice to users who breach this rule at twc online.

4Deposit & Payments

All deposits made to the account twc online are subject to the following terms and rules. Please read carefully before making any financial transactions:

• All financial transactions at twc online are conducted exclusively in Malaysian Ringgit (MYR).
• Accepted deposit methods are: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u, and CIMB Clicks.
• The minimum deposit is RM10 per transaction. No daily maximum deposit limit is set by default; however, twc online reserves the right to impose limits for security reasons.
• You must ensure that you only use payment methods registered in your own name. Depositing via another person's account or card is strictly prohibited.
• twc online is not liable for any deposit delays caused by technical issues on the part of third-party payment providers.
• All deposits are final and non-refundable once processed, except in cases where twc online determines that a technical error on our part has occurred.

5Withdrawal

Withdrawal of funds from the account twc online is subject to the following conditions, all of which must be fully satisfied before a withdrawal request can be processed:

• The minimum withdrawal amount is RM30 per request. No daily maximum withdrawal limit is set for standard accounts; however, VIP tables are subject to different limits.
• Any bonus balance with active wagering requirements is not eligible for withdrawal until those wagering requirements have been fully met.
• For security and fraud prevention purposes, withdrawals at twc online may only be made to the same payment method used for the original deposit.
• twc online reserves the right to request identity verification documents (KYC) before processing a first-time withdrawal or any withdrawal exceeding a specified amount.
• Withdrawal processing times are typically 1 to 4 hours for e-wallets and 1 business day for bank transfers, subject to successful verification.
• twc online reserves the right to suspend or decline suspicious withdrawal requests while an investigation is ongoing, without being obligated to provide reasons to the user at that stage.

If there is a discrepancy between the name on the user's payment account and the name registered on the account twc online, withdrawals may be placed on hold until satisfactory identity verification is provided. This is a protective measure in the interest of the user.

6Bonuses & Promotions

All bonuses, promotions, and special offers provided by twc online subject to the specific terms of each offer as well as the following general terms:

• Each bonus at twc online may only be claimed by users who meet all the eligibility requirements set for that offer.
• The welcome bonus may only be claimed once only per user, based on the registered phone number and account information.
• The wagering requirement (rollover) for each bonus must be completed within the specified time frame. Any unused bonus or unfulfilled wagering requirement within that period will expire automatically.
• Using two or more deposit bonuses simultaneously is not permitted unless otherwise stated in the relevant promotional terms at twc online.
• twc online reserves the right to void any bonus if there is evidence of abuse, fraud, or any attempt to exploit the promotional system in an unintended manner.
• twc online reserves the right to modify, suspend, or terminate any promotion at any time, with or without prior notice to users.

7Betting Rules

Use of betting and casino gaming services at twc online is subject to the following general rules, in addition to the specific rules applicable to each game type:

• All confirmed bets are final. Cancellation of a placed bet is only permitted under specific circumstances determined by twc online, such as a material technical disruption.
• For Sports Betting, twc online reserves the right to void or amend a bet if the relevant match or event is postponed, cancelled or played at a venue different from the originally scheduled one.
• Odds displayed on twc online reflect the odds at the time the bet is placed. Any change in odds after a bet is confirmed will not affect that bet.
• twc online reserves the right to decline, suspend, or restrict any wager from any user without providing a reason, at the platform's absolute discretion.
• Any technical error in the system that causes incorrect odds or game information to be displayed entitles twc online to void the affected bets.
• Minimum and maximum betting limits vary by game type and table. Users are responsible for checking the applicable limits before placing any bets on twc online.

8Prohibited Activities

The following activities are strictly prohibited on twc online and may result in account closure, balance freezing and legal action where necessary:

• Registering more than one account or using another person's identity to register an account on twc online.
• The use of automated software, bots, scripts, or any technology that enables platform usage without genuine human interaction.
• Abuse of promotions or bonuses through methods such as bonus hunting, middling, or any technique designed to extract bonus value beyond the original intent of the twc online promotional program.
• Any form of fraud, document forgery, or provision of false information to twc online under any circumstances.
• Money laundering or using the twc online platform as a channel to transfer funds derived from illegal activities.
• Attempting to hack, attack, or disrupt the systems, servers, or security of the twc online platform by any means.
• Sharing account information or allowing others to access your twc online account for any purpose.
• Any form of collusion with other players to manipulate game outcomes or the betting system on twc online.

twc online monitors all account activity continuously using sophisticated fraud detection systems. Any activity that appears suspicious or violates these terms will be investigated, and appropriate action will be taken, including temporary account suspension while the investigation is underway.

9Privacy & Data Protection

twc online is committed to protecting users' personal information. The collection, use, and storage of your data is governed by our separate Privacy Policy, which forms part of these Terms & Conditions.

• Your personal information is collected for the purposes of account management, transaction processing, identity verification, and improvement of twc online's services.
• twc online will not sell, rent or disclose your personal information to third parties without your consent, except where required by law or court order.
• All data transmitted between your device and twc online servers is protected with 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data held by twc online, subject to applicable legal requirements.

For more information on how we handle your data, please refer to Privacy Policy full twc online.

10Account Closure

Account twc online may be closed or suspended under the following circumstances:

• At the user's request: You may request closure of your twc online account at any time by contacting our support team. Any remaining balance will be processed for withdrawal once all applicable conditions have been met.
• At twc online's discretion: The platform reserves the right to close or suspend an account in the event of a terms violation, fraudulent activity, or any other security reason deemed appropriate by twc online.
• Inactive account: Accounts with no login activity or transactions for 12 consecutive months may be classified as inactive. A monthly maintenance fee may be charged on inactive accounts after notice has been given.
• Self-exclusion: Users who apply for self-exclusion through the twc online responsible gaming program will have their account access restricted for the selected period.

If an account is closed due to a terms violation by the user, twc online reserves the right to retain any bonus balance and decline withdrawal requests until the investigation is concluded. Any genuine deposited cash unrelated to fraudulent activity will be refunded upon completion of the investigation, at the sole discretion of twc online.

11Liability Limits

To the fullest extent permitted by applicable Malaysian law, twc online sets the following liability limits regarding the use of the platform:

• twc online is not liable for any financial losses incurred by users as a result of betting or gaming decisions made on this platform, as all game outcomes are determined by probability.
• twc online does not guarantee that the platform will be available at all times without interruption. Scheduled or unscheduled maintenance may occur, and we are not liable for any inconvenience arising from such downtime.
• twc online is not liable for any losses arising from a user's inability to access their account due to internet connectivity issues, device problems, or other factors beyond the platform's control.
• twc online's total liability to any user under any circumstances shall not exceed the total amount deposited by that user in the 30 days preceding the arising of the liability claim.

12Responsible Gaming

twc online is committed to promoting responsible gaming and provides a range of tools to help users manage their playing habits. Use of this platform should always remain within healthy limits and must not negatively impact your daily life.

• Users may set personal daily, weekly or monthly deposit limits in their twc online account settings at any time.
• A self-exclusion option is available for users who wish to take a break from gaming. This can be activated through the twc online support team.
• Users may request an account activity report at any time to monitor their playing habits and total amount spent at twc online.
• All games at twc online are for entertainment purposes only and should not be regarded as a source of income or a means of resolving financial difficulties.

For guidance and resources on responsible gaming, please visit Responsible Gaming page twc online.

13Amendment of Terms & Conditions

twc online reserves the right to modify, add, or remove any part of these Terms & Conditions at any time without prior user consent, but with an obligation to provide reasonable notice.

• Amendment notices will be sent to users via their registered email, in-platform notifications, or announcements on the twc online website.
• Amendments involving significant changes to user rights will be communicated with at least 7 days' notice before taking effect.
• Continued use of the twc online platform after the effective date of any amended terms constitutes the user's full acceptance of those amendments.
• The latest version of these Terms & Conditions is always accessible on this page. It is the user's responsibility to review the terms periodically.

14Governing Law & Dispute Resolution

These Terms & Conditions, together with all disputes arising from or in connection with the use of the platform twc online, is subject to and shall be interpreted in accordance with the laws of Malaysia.

• Any dispute relating to the use of twc online must first be addressed through voluntary negotiation between the user and the twc online support team.
• If a dispute cannot be resolved through negotiation within 30 days, both parties agree to resolve it through arbitration or a court of competent jurisdiction in Malaysia.
• Users agree that all legal proceedings related to the use of twc online shall be filed in a court of competent jurisdiction in Malaysia, and users hereby waive the right to file proceedings in any other jurisdiction.

Should any provision of these Terms & Conditions be found invalid or unenforceable by a court of competent jurisdiction, that provision will be severed from this document without affecting the validity and enforceability of the remaining provisions.