TWC Online Privacy Policy – Data Protection & Privacy for Malaysian Players

1Introduction & Scope of the Privacy Policy

twc online committed to protecting the privacy of all users on our platform. This Privacy Policy explains the types of personal information we collect from you when you use our services, how we use it, who we share it with, and what choices you have regarding your data.

This policy applies to all users who register and use the twc online – including those who enjoy live casino games, jackpot slots, blackjack, baccarat, EPL football betting, Malaysia Super League betting, badminton betting, e-sports and all other games and services available on our platform.

We understand that your trust in twc online depends largely on your confidence that your personal information is handled responsibly, transparently, and securely. That is why we take a serious and proactive approach to privacy protection — not merely to meet legal requirements, but because we believe it is the right thing to do for our users.

2Types of Personal Data Collected

twc online collects various types of personal information from users in accordance with platform operational requirements and legal compliance obligations. The following are the main categories of data we collect:

We only collect data that is strictly necessary for the stated purposes. twc online does not collect sensitive information such as health data, political views or religious information unless specifically required for legal compliance purposes.

3How We Collect Personal Data

twc online collects your personal data through several channels as you interact with our platform:

• Account Registration: When you register a new account at twc online, you provide basic information such as your name, Malaysian phone number, and email address, which form the foundation of your account profile.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX Maybank2u or CIMB Clicks, or make a withdrawal, the transaction record is automatically logged for audit and security purposes at twc online.
• Platform Usage: Technical data such as IP address, device type, operating system and browsing patterns are collected automatically via cookies and similar technologies when you use twc online.
• Identity Verification (KYC): When you make a withdrawal exceeding a certain threshold, or when twc online needs to verify your identity for security or compliance reasons, you may be asked to submit a copy of your identification document.
• Customer Support Interactions: Every interaction you have with the twc online support team — via live chat, email, or WhatsApp — is recorded for service quality and account security purposes.
• Bonus & Promotions Information: When you claim a welcome bonus, weekly cashback, or any twc online promotion, details of the claim and bonus usage are recorded in your account profile.

4Purposes for Using Personal Data

Personal data collected by twc online is used solely for legitimate purposes directly related to the provision of the platform's services. The following are the primary purposes for which your data is used:

• Account Management: Creating, managing, and securing your twc online account, including the login process, two-factor authentication, and password management.
• Transaction Processing: Processing your deposits and withdrawals securely and accurately via your chosen payment method, and maintaining accurate financial records.
• Identity Verification: Ensuring that all twc online users meet the required age eligibility (18+) and identity verification standards, and comply with all applicable anti-money laundering (AML) requirements.
• Service Improvement: Analysing aggregated platform usage patterns to better understand the needs of Malaysian players and to improve the user experience, platform performance and twc online's game library.
• Service Communications: Sending important account notifications, transaction updates, changes to terms, or security alerts via email or SMS to your registered Malaysian phone number.
• Fraud Prevention: Detecting and preventing fraudulent activity, bonus abuse, money laundering, and other security threats against the twc online platform and its user community.
• Legal Compliance: To comply with applicable legal requirements, regulations, and court orders that require twc online to retain or disclose certain information.

5Data Sharing with Third Parties

twc online understands that Malaysian users are deeply concerned about who can access their personal information. We enforce strict policies governing data sharing:

• Trusted Service Providers: twc online shares only the minimum necessary data with third-party service providers who help us operate the platform — including game providers (Evolution Gaming, Pragmatic Play, Microgaming), payment processors, and technical infrastructure providers. All such parties are bound by strict confidentiality agreements.
• Legal Requirements: twc online will disclose personal data where required by Malaysian law, court order, or a legitimate request from a competent authority. In such cases, we will disclose only the minimum information necessary.
• Rights Protection: Data may be shared where twc online needs to protect the rights, property, or security of the platform, its employees, or other users from threats or unlawful actions.
• Business Transfer: If twc online is involved in a merger, acquisition, or sale of assets, user data may be transferred to the acquiring entity, subject to notice being provided to affected users.

twc online will never sell your personal data to any third party for marketing or commercial purposes. This is our absolute commitment to the Malaysian player community.

6Data Security Measures

twc online implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, use, modification or disclosure:

• 256-bit SSL Encryption: All data transmitted between your browser or app and twc online servers is encrypted using industry-standard TLS/SSL protocol with 256-bit keys.
• Stored Data Encryption: Sensitive personal data — including passwords and identity documents — is stored in encrypted form within the twc online database. Your password is never stored in a readable format.
• Strict Access Controls: Access to user data at twc online is restricted to staff who require it to carry out their job functions. All access is logged and monitored.
• Two-Factor Authentication: twc online supports and encourages the use of two-factor authentication (2FA) to protect your account from unauthorised access, even in the event your password is compromised.
• 24/7 Security Monitoring: The twc online security system is continuously monitored to detect and respond to any threats or anomalies in real time.
• Regular Security Audits: Independent security assessments are conducted periodically by qualified third parties to evaluate the effectiveness of twc online's data protection measures and identify areas for improvement.

7Data Retention Period

twc online only retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations in Malaysia.

• Active Account Data: For as long as your twc online account remains active, personal data related to account management will be fully retained to ensure uninterrupted access to all platform services.
• Financial Transaction Records: Financial transaction records — including deposit history, withdrawals, and betting activity — are retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax regulations.
• After Account Closure: When a twc online account is closed at your request, your core profile data will be deleted within a reasonable timeframe. However, transaction records and information required for legal compliance may be retained for a period prescribed by law.
• Security Logs: Access logs and security activity records are retained for as long as necessary to enable investigation of any security incidents that may occur at twc online.

Once data is no longer needed and there is no legal obligation to retain it, twc online will delete or anonymise that data in a secure and irreversible manner.

8Cookie & Tracking Technology Policy

twc online uses cookies and similar technologies to enhance the user experience, analyse platform traffic, and ensure core functions operate correctly. The following are the types of cookies we use:

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the twc online — for example, disabling session cookies will prevent you from staying securely logged in.

9TWC Online User Privacy Rights

As a user twc online, you hold the following rights with respect to your personal data. We are committed to making it straightforward for you to exercise these rights without unnecessary procedures:

To exercise any of the above rights, please contact our support team twc online via email at support@twconline.best. We will process your request within a reasonable timeframe in accordance with applicable legal requirements.

10Children's Data Protection

Platform twc online is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

Should twc online discovers that personal data belonging to an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that data and close the associated account. An age verification process is carried out at registration to minimise the risk of underage use of the platform.

If you are a parent or guardian and become aware that your minor child has registered an account at twc online, please contact us immediately at support@twconline.best so that we can take the appropriate action.

11Links to Third-Party Platforms

Platform twc online may contain links to or integrations with third-party services — including payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as game providers such as Evolution Gaming and Pragmatic Play.

It is important to understand that twc online does not control the privacy practices of these third parties. When you interact with their services — for example, when making a deposit via the Touch 'n Go or GrabPay app — the privacy policy of that provider applies to that interaction, not the twc online privacy policy.

We encourage you to read the privacy policy of any third-party service you use alongside your twc online you to fully understand how your data is handled in that context.

12Amendments to the Privacy Policy

twc online reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological advancements. We are committed to informing users of any significant amendments.

• Significant amendments will be announced via email to all registered twc online users and through prominent notifications within the platform.
• The "Updated" date at the top of this document will always reflect the date of the most recent amendment to the twc online Privacy Policy.
• Continued use of the twc online platform after any amendments take effect will be considered acceptance of the updated privacy terms.
• If you disagree with any amendments made, you have the right to stop using twc online and close your account by contacting our support team.

It is your responsibility to review this Privacy Policy periodically. The latest version is always accessible on this page at twc online.

13Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how twc online handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@twconline.best – please mark your email subject as "Privacy Enquiry" to ensure it is handled by the right team at twc online.
• Live Chat: Reach the twc online support team via the live chat function on the platform, available 24/7 in Bahasa Malaysia.
• WhatsApp & Telegram: The twc online support team can be reached through the official WhatsApp and Telegram channels listed on the platform.